Effective from: 10 September 2026.
1. Seller
The seller and service provider operating it-serv.eu is IT Services Marta Kowalik.
- Tax ID (NIP): PL7691519977
- business address: os. Okrzei 4/242, 97-400 Bełchatów, Polska
- e-mail: biuro@it-serv.eu
- phone: +48 788 750 168
2. Service offered
The website enables the purchase and payment of a remote IT support service agreed with us in advance. It may include diagnostics, operating system or software configuration, assistance with e-mail, printers, networks and file access, software troubleshooting, workstation configuration and other work that can be performed remotely.
The scope and price are agreed with the customer before payment. The same category of issue may have a different price depending on the actual scope and complexity.
3. Order and price
After agreeing the service, the customer selects the agreed amount, provides an e-mail address, may enter a problem/ticket description, accepts these Terms and places the order using the “Order and pay with PayU” button.
Available settlement levels correspond to base amounts of PLN 50, 100, 150, 200 or 300. If EUR or USD is selected, the website displays the exact amount in the selected currency before the order is placed. The amount displayed immediately before payment is the price of the ordered service.
No delivery charge applies because the service is performed remotely.
4. Payment
Electronic payments are processed by PayU S.A. The customer is redirected to PayU’s secure payment environment and may use the payment methods currently offered there. The service contract is concluded after the order is submitted and payment is confirmed, taking into account the scope previously agreed with the customer.
5. Delivery method and time
The service is delivered remotely over the Internet. The customer must provide a working Internet connection, the ability to run the agreed remote-access tool and the permissions required to service the device.
Standard requests are normally completed within 1–2 business days after payment confirmation. The maximum standard completion time is 10 business days. If the request requires a different deadline, that deadline is agreed with the customer before payment and becomes part of the individual arrangement.
6. Withdrawal and refunds
A consumer generally has 14 days from conclusion of a service contract to withdraw without giving a reason. The notice may be sent to biuro@it-serv.eu or to the Seller’s business address.
If the consumer requests performance to begin before the withdrawal period expires and then withdraws before the service is fully performed, the consumer may be required to pay proportionally for the service already supplied. The right of withdrawal may expire after full performance where the legal requirements for prior express consent and acknowledgement have been satisfied.
Any refund due will be made no later than 14 days after a valid withdrawal, normally using the same payment method. Because the subject of the contract is a remote service, there is no physical return of goods or return-shipping cost.
7. Complaints
Complaints may be submitted by e-mail to biuro@it-serv.eu, by phone at +48 788 750 168, or in writing to the business address. Please include the e-mail used for payment, payment date, description of the issue and the requested resolution where possible.
Consumer complaints are answered within 14 days. Depending on the circumstances, the remedy may include correction or repeat performance, a price reduction or an appropriate partial/full refund in accordance with applicable law.
8. Service limitations
Remote assistance may be impossible in cases such as physical hardware failure, unavailable Internet/system access, missing permissions, or where the requested action would be unlawful or unsafe. The customer will be informed of such limitations as soon as reasonably possible.
Remote services are offered in Poland and the EU/EEA. Customers in other countries may be served by individual agreement where there are no legal, technical or payment restrictions.
9. Warranty and after-sales support
Unless individually agreed otherwise, no separate commercial warranty is provided. This does not limit statutory customer rights. Questions relating to completed work and after-sales support are handled through biuro@it-serv.eu and +48 788 750 168.
10. Personal data
Information about personal-data processing, including data used for an order and PayU payment, is available in the Privacy Policy.
11. Final provisions
Polish law applies without depriving consumers of mandatory protections granted by applicable law. These Terms are available free of charge and may be saved or printed. The current version is made available before an order is placed.